Orders must be placed by 12:00 (noon) CET to start processing on the same day, otherwise it will be processed the next day. Processing time usually takes 1-2 business days. Delivery times are based on orders placed between Monday – Friday (excluding public holidays).
Local Customers (Malta and Gozo)
Once an order is accepted by us, delivery is: (i) either via Malta Post letter / parcel post, or (ii) by courier delivery services. In the latter case, delivery is done once you are contacted by email or telephone and delivery arrangements have been agreed with you. It is important that you provide us with a valid contact number.
Delivery charges will be added to orders amounting to less than €60. The delivery charge is that of €3.90 and will be added to your total bill once purchase is concluded.
For orders of €60 or more, delivery is free of charge.
We currently do not offer International Shipping.
REFUND & RETURNS POLICY
If you decide to cancel an order after we have dispatched the product/s, you will be under a duty to return them to us, at your own risk. We will not pay for delivery of returned items. All products should be returned within 14 days after the items have been delivered to you. You should return the Products to us unused and in the same condition in which you received them together with the original packaging and paperwork.
After you have cancelled your order and returned the products as specified above, we will refund in full any sum debited by us. We will notify you of your refund via email within a reasonable period of time. We endeavour to process the refund due to you as soon as possible and, in any case, within 30 days of you cancelling your order.
If any of the products purchased are damaged, incorrect, or faulty when delivered to you, we may offer a refund or replacement of the product as appropriate or a credit note, in accordance with your legal rights. If you believe a product is faulty, you should return the product to us in accordance with the returns procedure.
If you have any questions regarding returns, please contact Customer Service on firstname.lastname@example.org or through our instant chat and or our WhatsApp account: +35679516347.
Our policy on refunds, returns and cancellations does not affect your statutory legal rights.